Frequently asked questions.

XMMO is Melbourne’s first luxury cat-only hotel and grooming spa, located in Braybrook (just 20 minutes from the CBD). We provide premium cat boarding, personalised grooming, and nutritious meals, all designed around your feline’s comfort and well-being.

Unit 67, 90 Cranwell Street, Braybrook VIC 3019. We’re just minutes from Highpoint Shopping Centre and close to Melbourne Airport.

Yes! We are a 100% cat-only facility, designed specifically for feline care and comfort. No dogs, no stress.

All boarding stays include:

• Food, including our home-cooked meals
• Spacious private condos or penthouse suites
• Tofu litter, clean bedding, fresh water
• Supervised playtime & cuddles
• Media updates (photos/videos)

Our pricing starts from:

• $21/day/cat for condos, which are individual rooms
• $50/day for penthouse rooms, which are large suites for up to 3 cats

Prices exclude GST. Peak season surcharges apply. Discounts available for long stays. See rooms & pricing →

Yes. Holiday pricing applies to stays from 10 December to 4 January.

All bookings during this period require a 50% deposit to secure the room, and the deposit is non-refundable. This is our busiest time of year, so we recommend booking early.

Yes, we can accommodate specific diets or preferences. Please label your items clearly. For litter, we prefer to use our tofu litter for all guests staying.

Your cat must be up to date with:

• F3 vaccination
• Flea and tick treatment, required at check-in

No. This is to ensure the health and safety of all guests.

Yes, especially during school holidays and peak travel periods. Early booking is highly recommended.

Unfortunately, we do not accept same-day boarding bookings. All bookings must be made in advance, and your booking is only confirmed once you receive a confirmation email from us.

Hotel check-out (pick-up) hours are 8am to 7pm.

Pick-ups outside these hours can be arranged with notice and incur an additional fee.

Your booking is only confirmed once you receive a confirmation email from us. If you haven’t received an email within 24 hours after submitting your request, please contact us directly.

We reserve the right to decline bookings in certain cases where we believe other options would be better for your cat’s care. Your cat’s wellbeing is our top priority, and we carefully assess whether our hotel environment is suitable for each guest before confirming a booking.

For first-time customers, the maximum boarding period we accept is 2 weeks. This is to ensure your cat’s comfort and to minimise stress during their initial stay with us. Longer-term bookings are only available for returning guests.

We serve 3 to 4 meals a day, at around 8am, 2pm, 8pm and 12am (midnight). How many meals your cat has depends on their appetite — we follow their lead.

We prepare fresh wet food daily, with two choices always on the menu:

• Cooked menu — cooked chicken
• Raw menu — raw red meat (beef or lamb)

For cats who are used to dry food at home and aren’t transitioning well to wet food, we also serve dry kibble once a day at dinner time.

Some cats need time to adjust to a new diet. We also stock popular brands of packaged and canned wet food, so we can offer something more familiar and ease them in.

We currently serve Orijen and Hill’s Science Diet dry kibble. If your cat eats a different brand at home, you’re welcome to bring it along.

Absolutely. You’re welcome to bring your cat’s preferred food, especially if they have specific allergies or are on a prescription diet. Please label everything clearly. Providing your own food will not change the pricing you pay.

Yes! Every cat gets one-on-one playtime twice a day, in the morning and at night, for about 30–40 minutes each session.

No. At XMMO, we provide one-on-one playtime only to ensure your cat feels safe and comfortable. We never mix cats from different families to prevent stress or risk of illness. A trained XMMO staff member will personally supervise and interact with your cat during every session to make sure they’re safe, happy, and engaged.

It depends on the cat. Some cats feel safest playing in their own room, so that’s where we join them. Cats who are confident, relaxed and comfortable outside their room get to spend more time out during the day. Either way, playtime is always one-on-one — cats from different families are never mixed.

No. We don’t work to a fixed schedule just to get the job done. The timing and length of each session vary with your cat’s behaviour and mood. Following what each cat wants is how we keep the hotel healthy and peaceful for every guest.

Each session is personalised based on your cat’s temperament and preferences. Activities may include:

• Toy play (feather wands, balls, tunnels)
• Cuddles or brushing (if your cat enjoys it)
• Exploration of our playground
• Window watching and enrichment time

Cleanliness is one of our top priorities. We use F10SC, a hospital-grade veterinary disinfectant that is non-toxic, non-irritating, and completely safe for cats.

• Litter trays are scooped three times daily
• Food and water bowls are washed daily
• Suites and condos are wiped down and disinfected daily with F10
• Floors and surfaces are cleaned morning and night with F10

We do not accept in-person tour visits, but we do have a 3D virtual tour on our website. There are also galleries on our website, photos on Google Maps, and videos on all of our social media channels that you can check out.

We offer a full range of cat grooming services including:

• Bath & dry
• Lion cuts
• Nail trimming
• Full-body styling
• Spa treatments (deshedding, whitening, detangling)
• Dental cleaning

• Gentle Wash + Dry with Nail Clipping: $55
• Lion Cut or Teddy Bear Cut: $75 (cut only) or $130 with wash
• Deshedding Wash: $70
• Teeth Cleaning add-on: $10

See the full grooming price list →

No, you can just book for grooming services.

We don’t have a waiting area. Please drop off your cat and come back when we notify you via call/message. The Cranwell cafe is just a few steps away where you can sit, have a cup of coffee or snacks, and enjoy their free Wi-Fi while you are waiting for your cat.

Yes! Many clients book grooming on their cat’s final boarding day so they go home fresh and clean.

We have two stages of consultation. One is a phone assessment or on the booking, and one is when you bring your cat in. We will recommend changes to the booking if it is necessary for your cat’s wellbeing on the day.

As part of our grooming policy, we do not perform shaving during a cat’s first appointment with us — even if your cat has been groomed elsewhere or has stayed at our hotel before. This helps us get to know your cat, build trust, and ensure the grooming experience is safe and positive.

Our head groomer, Ben Kim, is a Fear Free Certified Professional with years of experience in cat-only grooming. We groom with care, using quiet tools and calming techniques — even for anxious cats.

A full-body scissor trim is only suitable for cats that have some level of experience with grooming. Scissoring takes longer to finish, which requires cats to sit still for a long period of time, and there are cats that can’t tolerate that. Please book in for a light session if it’s your first time (for example, a wash or tidy-up trim) and we will let you know whether your cat can be booked in for scissor styling.

No. We never use sedation. If your cat is severely matted or aggressive, we will discuss alternative solutions with you.

Yes. All tools — clippers, scissors, brushes, towels — are cleaned, disinfected, and sanitised with F10 between every grooming appointment to prevent any risk of cross-contamination.

Cat welfare always comes first at XMMO. If your cat becomes too stressed or unsafe for our groomers to continue, we will stop the session immediately. A minimum handling and consultation fee of $30 will apply to cover staff time, safety handling, and appointment allocation, even if the groom cannot be completed.

We're open 7 days a week, by appointment. Grooming hours are 9am to 5pm.

Hotel drop-off and pick-up hours are 8am to 7pm. Drop-offs and pick-ups outside these hours can be arranged with notice and incur an additional fee.

Yes. Hotel drop-offs and pick-ups outside our 8am to 7pm hours can be arranged with notice, for an additional fee.

Yes, pet transport is available across Melbourne for a fee.

We accept EFT, cash, and online payments via bank transfer.

• Grooming: 24-hour notice required
• Boarding: 72-hour notice required

For details please read our terms and conditions →