Legal
Privacy Policy.
At XMMO Cat Hotel & Spa (“XMMO”, “we”, “our”, or “us”), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our services, visit our salon or boarding facility, or interact with us online or offline.
1. What Information We Collect
We may collect the following types of personal information:
- Your name, phone number, email address, and residential address
- Emergency contact information
- Your cat’s details: name, breed, age, medical history, dietary needs, grooming preferences, and behavioral notes
- Payment and billing information
- Photos or videos of your pet during their stay (used only with consent)
2. How We Use Your Information
We collect and use your information for the following purposes:
- To provide and manage grooming and boarding services
- To maintain accurate pet care records
- To communicate with you about bookings, reminders, emergencies, and updates
- To process payments and send invoices or receipts
- To improve our services and customer experience
- To comply with legal and regulatory requirements
3. Sharing Your Information
We do not sell or rent your personal information. We may share your information only when necessary:
- With veterinarians or emergency services in case of health concerns
- With service providers (e.g., booking platforms or payment processors) who assist us in delivering our services
- When required by law or regulation
4. Data Storage & Security
We take reasonable steps to ensure that your information is stored securely and protected from misuse, interference, loss, unauthorized access, or disclosure. Information may be stored digitally or in secured physical files.
5. Access and Correction
You have the right to access your personal information and request corrections if it is inaccurate, out of date, or incomplete. Please contact us via the details below for any updates.
6. Photos and Social Media
With your permission, we may share photos or videos of your cat on our social media platforms to celebrate their stay or grooming session. You may opt out at any time by notifying us.
7. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top. Continued use of our services constitutes acceptance of the updated policy.
Contact
XMMO Cat Hotel & Spa
90 Cranwell Street, Unit 67, Braybrook VIC 3019
0421 284 142 · hello@xmmocathotelspa.com.au